Privacy Policy

Emperian Agency Ltd (“we”, “us” or “our”) is a company registered in England and Wales (Company No. 16471188), registered office 24-26 Arcadia Avenue, London N3 2JU, United Kingdom. This Privacy Policy explains how we collect, use and protect your information when you use https://hvac-contractors-campaign.emperianagency.com or communicate with us.

1. Information We Collect

• Information you submit through the chat widget on our website: name, mobile phone number and your message.
• Consent records: whether you agreed to receive text messages and calls, with the date, time and source of your consent.
• Information you give us when you contact us by text, call or email.
• Technical data: IP address, browser type, device information, website usage and cookies.

2. How We Use Your Information

• To reply to your questions and requests.
• To send you text messages and make calls, including promotional and informational messages about our marketing services for HVAC companies, where you have consented. These may be sent using automated means.
• To keep records of your communication preferences and consent.
• To maintain the security of our website and prevent fraud.
• To improve our website and services.

3. SMS Messaging and Calls

By checking the consent box in the chat widget on our website, you authorize Emperian Agency Ltd to text and call the number you provided for promotional and informational messages, possibly using automated means. Consent is not a condition of purchase.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to unsubscribe at any time. You will receive one confirmation message and no further messages unless you opt in again.
• Reply HELP for help, or contact info@emperianagency.com or +1 559-427-0136.
• Carriers are not liable for delayed or undelivered messages.

4. SMS Data Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing and Disclosure

We do not sell, rent or trade personal information. We may share information only with:

• Service providers who help us run our business (for example, CRM, messaging and email providers), under obligations of confidentiality and security.
• SMS providers and aggregators, solely to deliver messages you have consented to receive.
• Authorities, where required by law or to protect our rights.
• A successor business, in the event of a merger, acquisition or sale of assets, under the protections of this policy.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. Data Retention

We keep personal information only as long as needed for the purposes above, including legal and record-keeping requirements. Consent and opt-out records are kept as long as needed to demonstrate compliance.

7. Data Security

We use reasonable technical and organisational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure.

8. Cookies

We use cookies to operate the website, remember preferences and understand site traffic. You can control cookies through your browser settings.

9. Your Rights

Depending on where you live (including under UK GDPR), you may have the right to access, correct or delete your personal information, object to or restrict processing, and withdraw consent at any time (reply STOP to texts). In the UK, you may complain to the Information Commissioner’s Office (ico.org.uk). To exercise these rights, contact us using the details below.

10. Changes to This Policy

We may update this policy from time to time. The latest version, with its effective date, will always be available on our website.

11. Contact Us